Customer Service Manager
We are looking for people with excellent customer service and communication skills to join our busy Customer Service Team. In this role, you’ll work across all areas of the venue to deliver a high-quality, welcoming experience for every visitor to HOME. Your experience of providing excellent customer service and having a genuine enjoyment of working with people is as important.
Due to the operational hours of the venue evening and weekend availability is a must for this role.
The role sits within HOME’s Customer Service Team which is responsible for all customer facing areas of HOME including Box Office, Theatres and Cinemas ensuring that our all customers receive the highest standard of service, support and engagement. Team members are often the first point of contact for all visitors to the building and are required to deliver to help make our venue an exciting and welcoming place to visit and explore.
HOW TO APPLY
The deadline for applications is – Sunday 23rd August 2026, midnight
Please note: We review applications and reserve the right to close an advert early if we identify suitable candidates. To avoid disappointment, submit your application as soon as possible. If successful for the role following interview start date will be subject to our pre-employment checks which include receiving satisfactory employment references & right to work in the UK.
Once you have reviewed the recruitment pack, email your CV and written supporting statement to HOME at recruitment@homemcr.org.
Please add the job reference number 122828 in the subject line.
Please ensure you provide examples of how you meet the essential criteria within the Person Specification and the main responsibilities for this role in your supporting statement.
You may submit a short video/audio response no more than 5 minutes long as an alternative to the written supporting statement.
You must also complete our Equal Opportunities Form